What is Kickstarter?
Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.
Last updated: August 27, 2024 07:28
Who is ONO?
ONO is a brand that makes sleek, satisfying and fully silent fidgets to channel restless energy into calm and focus.
Last updated: September 24, 2024 08:59
What's the difference between Signets and Sigbits?
Signets are 1.3’’ in diameter, come in a set of 8, and have a strong ferrite magnetic core.
Sigbits are 0.78” in diameter, come in a set of 12, and have a demagnetized ferrite core, which can be connected to other, larger magnets (over 1.25’’).
Last updated: October 30, 2024 08:17
Will I be getting Signets or Sigbits with my pre-order?
The reward tier you have selected will be for Signets and/or Sigbits. You will choose the product(s) when we send out the survey after the campaign, just like you will choose the colors!
Last updated: October 23, 2024 10:36
Who are Signets and Sigbits for? AKA what age?
Signets and Sigbits are for everyone aged 14+. We strongly advise you to keep Signets away from children under 14 years old, and animals as they can be a chocking hazard. Signets are NOT a children’s toy.
Last updated: October 30, 2024 08:18
Can I choose multiple colors?
At the end of the campaign we will send a survey, requesting your shipping information and color choice. You cannot mix colors within a single pack.
If you select a reward with multiple packs, you will have the option to choose a different color for each pack.
Last updated: October 30, 2024 08:18
What will it cost to ship?
Shipping will be charged after the campaign ends, when we collect your shipping information. Rates are calculated based on your address and shipping weight. Please note that some countries may require a VAT/duty charge due to specific local tax codes. These fees are the responsibility of each Backer. Information regarding these fees can be found by researching your local policies.
Last updated: October 30, 2024 08:14
Will other ONO products be available for purchase after the campaign?
Yes, and at a nice discount too! After the campaigns we will send a survey that requests your address and color selection, as well as any additional products you’d like to add on to your order!
Last updated: September 26, 2024 08:26
What is your refund policy?
Due to the large discounts on these orders, we will not be offering any refunds to customers from Kickstarter or BackerKit after midnight, October 30th.
Last updated: October 30, 2024 12:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.